Move-in / Move-out Cleaning in Sydney

No — not without your permission.

Our room-based services are results-based, not time-limited. Your Pro works through every task on the checklist until the job meets our standard, regardless of how long it takes.

When you book, you'll receive an estimated duration. This is a guideline — our Pros often finish faster.

If the clean runs over the estimate, here's exactly what happens:

• Up to 1 hour over estimate — covered at no extra charge, every time.
• More than 1 hour over estimate — we'll contact you first and confirm before any additional charges apply. You're always in control.

We call this our Fair-Go Policy. You'll never receive an unexpected bill.

Only for End of Lease and Move-in / Move-out services, a 50% deposit will be applied once we have confirmed the service with you. The remaining balance will be processed after your service has been completed.

For most services, your card is authorised the day before your clean to confirm payment — you are only charged once the job is complete.

No. The price shown in the calculator is the price you pay. There are no call-out fees, travel fees, or service charges added at checkout. The only exception is a late cancellation fee if a booking is cancelled inside 24 hours.

Life happens — here's exactly how it works, no surprises.

More than 24 hours before your clean:
Cancel or change for free. No fees, no questions asked.

Less than 24 hours before your clean:
A cancellation fee of 50% of your booking total applies.

Less than 2 hours before your clean, or if you cancel on the spot:
A fee equal to 100% of your booking total applies. At this point your Pro has either already travelled to your property or is about to — this fee covers their committed time.

The easiest way to avoid fees is to let us know as early as possible.

Yes. Manage your booking through your Squeaky Lemon account. You can reschedule, skip, or cancel anytime — no lock-in contracts.

You can book as little as 24 hours in advance subject to availability. For recurring bookings or specific time slots, booking 3 to 5 days ahead gives you the best choice of available Pros.