OVERVIEW
This website is operated by Squeaky Lemon. Throughout the site, the terms “we”, “us” and “our” refer to Squeaky Lemon. Squeaky Lemon offers this website, including all Information, Tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing and/ or booking something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current site shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our site is hosted on Webflow. They provide us with the online platform that allows us to present our Products and Services to you.
SECTION 1 – WEBSITE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state of residence, or that you are the age of majority in your state of residence, and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products and/ or services for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
For customers that use our monthly, fortnightly, and weekly Services, from time to time we may need to revise the price of the Products and/ or Services. For any price variations in relation to the Products and/ or Services, we will provide notice by email no less than 14 days before the changes take effect. After such time, we will apply the revised pricing to your existing payment details. You do not need to do anything to accept the change of price. You are under no obligation to accept the price revision and may suspend or deactivate the Products and/ or Services before these are delivered or performed under the new pricing plan.
For all our services, a minimum booking fee will apply and these fees will be determined at our discretion. In the case of hourly rate services, a minimum value corresponding to 2 (two) hours of service will apply. Please refer to our booking page for up to date prices.
For one-off customers, prices for our products are subject to change without notice.
For one-off customers, we reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
For services performed on weekends and/or public holidays an extra charge of $50 will apply in all cases.
For hourly rate services, any fraction of time after 2 hours will be rounded up to the next half an hour.
For all cases, we shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
For all cases, when selecting the flat-rate service, it is important that customers indicate the correct amount of bedrooms and bathrooms in a property as this allows us to estimate the size of a property as well as to allocate the appropriate resources for a service.
For all cases, studios and offices are considered bedrooms.
For all cases, powder and vanity rooms are considered bathrooms.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to refund and/ or exchange and/ or cancellation and/or re-schedule only according to our Cancellation Policy, Re-Schedule Policy, and our Refunds Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the site. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales and/ or booking of our Products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.
We reserve the right to limit the quantities of any Products or Services that we offer.
All descriptions of products and/ or Services or their pricing are subject to change according to Section 4 of these Terms, at the sole discretion of us.
We reserve the right to discontinue any Product or Service at any time.
Any offer for any Product or Service made on this site is void where prohibited.
We do not warrant that the quality of any Products, Services, Information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Our "Cleaning Warranty" ensures that any aspect of the hired service not performed to satisfaction will be addressed promptly. We commit to organizing one of our teams to re-clean any missed tasks at no additional cost. It's important to note that to be eligible for this warranty, there should be no outstanding amounts on your account.
SECTION 6 - FAIR GO POLICY
Our flat rate services are results-based cleans. Unlike our hourly rate services, they’re not dependent on time limits. Which means that we’ll keep working down the checklist of tasks corresponding to the service you’ve booked (plus any extras you’ve selected), until everything’s been cleaned to our standards.
At the time of booking you will receive an estimate of how long the cleaning would take and we also give our cleaning teams the same estimate of how long the job should take so they can plan their day. These are just estimates (guidelines) – we let your cleaning team work harder (and faster) if they’re able.
On the rare occasions our estimates prove incorrect, our FAIR GO POLICY comes into effect. In which case, we’ll clean up to 1 hour longer than our estimated time, but if your place needs more time and work to get through our entire checklist to our satisfaction, extra charges may apply. In these cases, we’ll always get in touch with you to confirm any extra charges before proceeding.
For End of Lease services, our warranty applies up to 7 days after the service has been performed. After this time, the service is considered as accepted and no warranty applies.
SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order or booking you place with us. We may, in our sole discretion, limit or cancel quantities purchased or bookings per person, per household or per order. These restrictions may include orders or bookings placed by or under the same customer account, the same credit card, and/or orders or bookings that use the same billing and/or shipping address. In the event that we make a change to or cancel an order or booking, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order or booking was made. We reserve the right to limit or prohibit orders or bookings that, in our sole judgment, appear to be placed by dealers, resellers, contractors or distributors.
You agree to provide current, complete and accurate purchase, booking and account information for all purchases or bookings made at our site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Refunds Policy.
SECTION 8 – BOOKING POLICY
All bookings for our Products or Services must be requested on our online booking system, by e-mail, or by phone up to 48-hours prior the date and time of the Service requested.
A non-refundable booking fee of $5 AUD will be charged for all bookings. This fee will be already included in your service final price at the time of booking and will also be accounted for in any future regular booking charges.
For One-Off Cleaning Service, Regular Cleaning Service, and Deep Cleaning Service you authorise Squeaky Lemon to charge your nominated payment method. Please note, that you will not be charged until your service has been completed.
For End of Lease Service, and Carpet Steam Cleaning Service you authorise Squeaky Lemon to charge to your nominated payment method a 50% booking fee out of your Order’s or Service’s total amount. This booking fee will be used as a credit in your favour to your final invoice and the balance will be processed after your service has been completed.
SECTION 9 – PAYMENTS
Payment for all Products and Services must be by credit or debit card, or any other payment method listed on the online checkout or booking page of the Site.
You authorise Squeaky Lemon to charge your credit card for agreed upon Orders or Services. You understand that your information will be saved to file for further transactions on your account.
Orders and/or Bookings will be charged to your nominated payment method.
(a) (a) It is your responsibility to ensure your accepted payment method details are valid and up to date. We accept Visa, MasterCard, American Express Cards and PayPal.
(b) It is your responsibility to ensure that sufficient funds are available at the time of payment processing.
Storage of Collected Information
(a) Squeaky Lemon does not collect or store payment information. All payment information is collected and stored by the applicable third-party in order to be processed as required. We never permanently store complete debit/credit card details.
(b) All online debit/credit card transactions performed on this Site are through secured payment gateways. We currently use Stripe, and PayPal payment gateways for our online payment transactions.
(c) Complete debit/credit card details cannot be viewed by Squeaky Lemon or any outside party.
(d) Payments will appear on your bank statement as “Squeaky Lemon” or “SqueakyLemon” in your PayPal account.
Failed payments
(a) Payment failures may be due to insufficient funds, incorrect or outdated payment information, and transaction disputes.
(b) If we are unable to debit your payment method your Product and/ or Service may still be dispatched or booked, and the service will be deemed to have occurred.
(c) In such instances Squeaky Lemon will re-attempt the payment process. We reserve the right to re-attempt payment on the nominated payment method to recover any outstanding amounts.
(d) In the event that payment re-attempts are unsuccessful we reserve the right to recover the debt through alternative means, either directly or through a third-party.
(e) We reserve the right to suspend or terminate future deliveries and/or Services when payments are outstanding.
Extra fees
(a) If you fail to settle outstanding amounts within 72 hours after the product has been delivered or the Service has been performed a late payment fee of $15 may apply.
Debt collection
(a) You acknowledge that we may pursue and attempt to collect any outstanding amounts as a result of any declined and outstanding payments on your account. You agree and allow us to contact you to discuss those failed payments.
(b) If we are unable to receive or gain any satisfactory guarantee for payment, your name, contact information, and order details may be referred to an external debt collection agency. You will be liable for any fees or charges incurred as a result of this referral.
SECTION 10 – CANCELLATION POLICY
You may cancel an Order or Service at any time after first placing an Order or Service visiting squeakylemon.com.au/contact or by logging into your account provided if it is up to 24 hours prior to the relevant Service. If you cancel an Order or Service within this 24-hour time period, you authorise Squeaky Lemon to charge a cancellation fee of 50% from your Order or Service total amount, part of which is allocated to the cleaning team for the loss of work. However, if a cancellation happens on the spot once the cleaning team has arrived at the premises where the service was requested, you authorise Squeaky Lemon to charge a fee equivalent to 100% from your Order or Service total amount.
SECTION 11 – RE-SCHEDULE POLICY
You may re-schedule an Order or Service at any time after first placing an Order or Service visiting squeakylemon.com.au/contact or by logging into your account provided if it is up to 24 hours prior to the relevant Service. If you decide to re-schedule an Order or Service within this 24-hour time period, you authorise Squeaky Lemon to charge a fee of 50% from your Order or Service total amount, part of which is allocated to the cleaning team for the loss of work.
If you have re-scheduled an Order or Service in accordance with these Terms, we will process a new Order or Service at no additional cost to you. If you decide to re-schedule the same Order or Service again a new booking fee for your service may apply.
If a reschedule happens on the spot once the cleaning team has arrived at the premises, this will be considered a cancellation on the spot and you authorise Squeaky Lemon to charge a fee equivalent to 100% from your Order or Service total amount.
SECTION 12 – SERVICE CHANGES POLICY
You can make changes to an Order or Service at any time after first placing an Order or Service. These changes can be made by logging into your account or by contacting us using any of the communications channels provided to you if these changes are made up to 24 hours prior to the relevant Service.
If you decide to change an Order or Service within this 24-hour time period, Squeaky Lemon can't guarantee that the requested change of Service will be provided.
If you request a change of service on the spot, or once the cleaning team has arrived at the premises, or once the service has started, then we will try our best to satisfy your request if the resources and time for the new changes are available and allow any change.
IMPORTANT NOTICE: once the service has started, changes won't be accepted if you decide to reduce the Service duration or if you decide to cancel any extra service previously requested by you. In that case, this will be considered as a late cancellation and our CANCELLATION POLICY will be applied.
SECTION 13 – REFUNDS POLICY
If you have cancelled an Order or Service in accordance with Section 10 of these Terms, we will process any refund due to you within 14 days of the day you gave notice of cancellation. In this case, we will refund the price of the Product or Service in full.
In all cases, for all our services, and bookings the $5 AUD booking fee won’t be refunded.
If you seek a refund for any other reason, you can request a refund, visit squeakylemon.com.au/contact and we will consider each request at our reasonable discretion. We will notify you of the outcome of your refund request via email within 14 days. If your refund is approved, we will process the refund within 14 days of the day we confirmed to you via email that you were entitled to a refund. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
SECTION 14 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 15 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction.
Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 16 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.
You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments.
You are solely responsible for any comments you make and their accuracy.
We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 17 - PERSONAL INFORMATION
Your submission of personal information through the site is governed by our Privacy Policy. To view our Privacy Policy, click here.
SECTION 18 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product or service descriptions, pricing, promotions, offers, product or service charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders or bookings if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order or booking).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 19 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 20 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Squeaky Lemon, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.
Nothing in these Terms is intended to limit your rights as a consumer under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
SECTION 21 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Squeaky Lemon and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 22 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 23 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us.
You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 24 – TRANSFER OF RIGHTS AND OBLIGATIONS
These Terms are binding on you and us and on our respective successors and assignees.
You may not transfer, assign, charge or otherwise dispose of your rights or liabilities under these Terms, or any of your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of any of our rights or obligations arising under these Terms, at any time without your prior consent.
SECTION 25 – FORCE MAJEURE EVENTS
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our control (Force Majeure Event).
25.1 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) strikes, lock-outs or other industrial action;
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks;
(f) epidemic, pandemic or other health emergency (whether declared or not); and
(g) the acts, decrees, legislation, regulations or restrictions of any government.
Our performance under these Terms is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.
We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms may be performed despite the Force Majeure Event.
SECTION 26 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 27 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws in force of Australia. Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts of Australia.
SECTION 28 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.
It is your responsibility to check our website periodically for changes.
Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 29 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at
hello@squeakylemon.com.au
Revised July 2022 copyright Squeaky Lemon 2022
