🤔 How do I prepare for my cleaning appointment?
To ensure a seamless cleaning experience, we’ve created this guide to help you prepare before, during, and after your service.
🥇 Before the Cleaning Session
Health Precautions: If anyone in your household is experiencing symptoms of illness, please reschedule your cleaning to a later date.
Declutter: Please pick up any personal items, toys, clothes, or dishes that may hinder your cleaners’ ability to thoroughly clean all surfaces.
Pet Arrangements: If you have pets, please secure them in a safe area or make arrangements for them during the cleaning process to ensure the safety of both your pets and your cleaning team.
Space Preparation: To facilitate a smoother cleaning session, please declutter rooms and remove any personal items from surfaces that need to be cleaned. This helps the pros focus directly on cleaning without needing to organise your space first.
Provide Equipment: For health and safety reasons, you are required to provide your own vacuum and mop for house cleanings to prevent cross-contamination. This does not apply to End of Lease, Vacate, or Move-In cleanings.
Cleaning Products: If you prefer your team to use specific cleaning products due to allergies or sensitivities, please have them readily available and inform them beforehand.
Declutter: Please pick up any personal items, toys, clothes, or dishes that may hinder your cleaners’ ability to thoroughly clean all surfaces.
Pet Arrangements: If you have pets, please secure them in a safe area or make arrangements for them during the cleaning process to ensure the safety of both your pets and your cleaning team.
Space Preparation: To facilitate a smoother cleaning session, please declutter rooms and remove any personal items from surfaces that need to be cleaned. This helps the pros focus directly on cleaning without needing to organise your space first.
Provide Equipment: For health and safety reasons, you are required to provide your own vacuum and mop for house cleanings to prevent cross-contamination. This does not apply to End of Lease, Vacate, or Move-In cleanings.
Cleaning Products: If you prefer your team to use specific cleaning products due to allergies or sensitivities, please have them readily available and inform them beforehand.
🥈 During the Cleaning Session
Initial Walk-through: Conduct a walkthrough of your home with your cleaner during their first visit. This allows them to assess the space and plan their cleaning strategy effectively.
Set Expectations: Clearly communicate what you expect from the cleaning session, including your priorities and any areas where you might compromise if time is tight. Understanding your expectations helps ensure satisfaction.
Decision to Stay or Leave: Feel free to stay at home or leave during the cleaning; the choice is yours. If you are home, try to remain available but out of the way to let the professionals work efficiently.
Interaction: Greeting your cleaner at the start and being present for a final walkthrough can enhance communication and allow you to address any immediate concerns.
Set Expectations: Clearly communicate what you expect from the cleaning session, including your priorities and any areas where you might compromise if time is tight. Understanding your expectations helps ensure satisfaction.
Decision to Stay or Leave: Feel free to stay at home or leave during the cleaning; the choice is yours. If you are home, try to remain available but out of the way to let the professionals work efficiently.
Interaction: Greeting your cleaner at the start and being present for a final walkthrough can enhance communication and allow you to address any immediate concerns.
🥉 After the Cleaning Session
Review the Work: After the cleaning is complete, review the areas cleaned with your professional to ensure everything meets your standards.
Provide Feedback: We highly value your feedback which helps us maintain quality and improve our services. Please share your thoughts with us through our online feedback system.
Provide Feedback: We highly value your feedback which helps us maintain quality and improve our services. Please share your thoughts with us through our online feedback system.
🪄 Additional Tips
Provide Access: Make sure your team can easily access your home. If there are any codes or keys needed, please inform us prior to their arrival.
Parking: If parking is limited or requires permits, please provide necessary arrangements to avoid delays.
Regular Communication: Regular updates and clear communication with your cleaner help tailor the cleaning process to your specific needs.
Feedback Mechanism: Your feedback is crucial for everybody to ensure consistent service quality. Don’t hesitate to reach out with suggestions or concerns.
Parking: If parking is limited or requires permits, please provide necessary arrangements to avoid delays.
Regular Communication: Regular updates and clear communication with your cleaner help tailor the cleaning process to your specific needs.
Feedback Mechanism: Your feedback is crucial for everybody to ensure consistent service quality. Don’t hesitate to reach out with suggestions or concerns.
